We love what we do. Part of that is bringing the best resources to our clients. To provide the greatest value, we partner with top players in fields like data security and managed services. By tapping key resources in our ecosystem, we are able to tap experts with deep domain knowledge and offer a comprehensive solution.
At New Point, we don’t just refer and recommend. We work side-by-side with our partner’s technical experts to ensure smooth implementation and your satisfaction.
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Cloud-based Call/Contact Center software solutions
Our partners designed their solutions for cloud from the start. Their cloud-based architecture is easy to implement and use. Best of all, you don’t have to maintain code, servers and human resources to manage them.
Data Security
If there’s one constant in the complicated field of data security, it’s change. New regulations and technologies come out all the time. Our partners are tops in the field. In fact, they helped author FISMA. Their deep knowledge of security regulations is invaluable to our Healthcare, Finance, and Media clients.
Business Continuity Planning
Federal and State governments require BCP plans for many companies. Our partner services large military installations as well as numerous commercial clients. Their BCP processes include alert communication systems, policies and procedures to follow, and clear delineation for who is in charge. But they don’t stop with writing a plan, they help you implement, monitor, and ensure preparedness. Doesn’t that sound like some good peace of mind?
Managed Services
Our partner handles everything from ensuring backup power to application monitoring and performance analysis, operations to user experience. Let them handle the day-to-day details while you focus on building your business. They’ll even ensure that clients meet the stringent requirements of government RAMP.
Analytics & Intelligence
Big data doesn’t have to be scary. With simplification tools, visibility across systems, and easy and fast implementation, our partner makes it seem downright easy. But don’t be fooled by how easy they make it look. They can also handle super heavy loads like the Census Bureau. We know they are some of the smartest people in the industry.
Networking
Secure communications infrastructure is a must for Financial services, Healthcare and other industries with sensitive customer information, but we think everyone should have protected networks. We bet you agree.
User Experience
Ever get frustrated by a slow website or a hard to use interface? We sure have. That’s why we sought out a partner with proven expertise in usability, consistency, speed maximization, and content optimization. Even a fraction of a second in page load time can mean big dollars of lost revenue. Ensure that your customers and internal users get the most out of your systems by utilizing smart UI practices.
